Frequently Asked Questions

The minimum age to register and use ct9990 is 18 years, or the higher minimum required by the operator's license jurisdiction, whichever is greater. Age is verified through our KYC process. Meeting the minimum age requirement does not, by itself, make gambling lawful under Pakistani law or any other jurisdiction. Users must verify their own legal eligibility before registering.

No. Each individual is permitted to hold only one ct9990 account. Operating multiple accounts — whether in your own name or using third-party details — is a serious breach of our Terms and Conditions. If multiple accounts are detected, all associated accounts will be suspended immediately and any balances may be forfeited pending investigation.

Standard KYC requires a government-issued photo ID — your CNIC, passport or driving licence — and proof of address such as a utility bill or bank statement dated within the last 90 days. Depending on your transaction level, ct9990 may also request proof of payment method ownership. Uploading clear, legible documents speeds up the process significantly.

Click the Forgot Password link on the login page and enter the email address registered to your account. A secure reset link will be sent to that address within a few minutes. Follow the link, create a new strong password and log back in. If you do not receive the email, check your spam folder or contact support at [email protected] (plain text — not a link).

You can update your contact information — email address, phone number, city and notification preferences — from the Account Settings section. Changes to identity information such as your legal name or date of birth require supporting documentation and must be requested through our support team, as these are tied to your KYC verification record.

Available deposit methods are displayed in your account cashier and may vary based on your location and verification status. Pakistani players may see references to familiar local payment infrastructure such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are informational references only — they do not imply that these providers endorse or support gambling.

ct9990 supports PKR transactions where the relevant payment infrastructure is available. Where a specific payment method does not support PKR directly, amounts are converted at the applicable exchange rate at the time of the transaction. Currency conversion risk is borne by the user. Check the cashier section for the most current information on supported currencies and methods.

Withdrawal processing times vary by method. E-wallet and mobile-wallet options are typically faster than bank transfers. Your account must be fully KYC-verified before any withdrawal is processed. ct9990 aims to process withdrawal requests promptly, but processing times are indicative only and not guaranteed. Local banking infrastructure in Pakistan may also affect final delivery times.

Yes. Minimum and maximum withdrawal thresholds apply and are displayed in the cashier section of your account at the time of the withdrawal request. These limits may differ by payment method. For large withdrawals, additional verification steps may be required. Contact support if your withdrawal amount falls outside the visible thresholds shown in the cashier.

Most deposits are credited instantly, but processing delays can occasionally occur depending on the payment method and network conditions. If your deposit has not appeared within 30 minutes, check your transaction history in Account Settings first. If the funds have left your payment source but are not in your ct9990 balance, contact support with your transaction reference and the deposit amount in PKR.

No. ct9990 only accepts deposits from payment methods registered in your own verified name. Deposits originating from third-party accounts — including deposits made on your behalf by family members or friends — will be returned where technically possible and your account may be suspended pending investigation. This policy exists to protect against fraud and money laundering.

ct9990 covers a wide range of sports markets. Pakistani players will find extensive coverage of cricket — including PSL matches, ICC T20 World Cup tournaments, bilateral series and domestic competitions — as well as football, tennis, UFC and other international sports. Market depth and availability vary by event and season. Check the sports section for live schedules and upcoming events.

ct9990 offers a broad selection including slot games, table games such as blackjack, roulette and baccarat, and live casino games streamed in real time with professional dealers. Game availability may vary based on your location and account status. New titles are added regularly — check the casino lobby for the latest releases and featured collections.

Live betting allows you to place wagers on events while they are in progress — for example, betting on the next wicket in a PSL match or the next goal in a football game. Odds update continuously in real time. A stable internet connection is important for live betting. Markets may be suspended temporarily during key moments of an event such as video reviews or injuries.

Yes. ct9990 is fully optimised for mobile browsers on both Android and iOS devices. Players across Pakistan can access the full platform — sports betting, casino games, live dealer tables and account management — directly from their mobile browser without needing to download a separate application. A modern browser and a stable data or Wi-Fi connection are recommended.

ct9990 works with reputable game providers whose titles use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Live casino games are streamed from professional studios with human dealers operating real equipment in real time. Details about game providers and certification standards are available in the platform's game information sections. All games carry an inherent house edge.

A welcome bonus is an introductory offer for new ct9990 players, typically matching a percentage of your first deposit up to a stated maximum amount. To claim it, register a new account, complete any required verification steps and make a qualifying deposit. The bonus is credited automatically or upon entering a promo code, depending on the specific offer terms displayed at the time.

Wagering requirements specify how many times a bonus amount must be staked on qualifying games before any derived winnings can be withdrawn. For example, a PKR 5,000 bonus with a 20x requirement means you must place qualifying bets totalling PKR 100,000 before withdrawal is permitted. Requirements and eligible games are stated clearly in each offer's specific terms.

Yes. All bonus funds carry an expiry date stated in the specific offer terms. If the wagering requirement is not met within that timeframe, the bonus and any associated winnings are automatically removed from your balance. Expiry periods vary by offer — always check the individual bonus terms before claiming to ensure you have adequate time to meet the requirements.

No. Bonus funds themselves cannot be withdrawn directly. Only winnings derived from bonus funds — and only after the full wagering requirement has been satisfied — may be withdrawn. Real-money funds deposited into your account are separate from bonus funds and are not subject to wagering requirements, though specific offer terms always take precedence.

ct9990 uses TLS/SSL encryption for all data transmitted between your device and the platform. Sensitive data including financial records and identity documents is encrypted at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. For full details on how your data is collected, stored and used, please read our Privacy Policy.

Contact ct9990 support immediately at [email protected] (plain text — not a clickable link) with "Security Alert" in the subject line. Change your password straight away if you can still access your account. Our team will investigate, temporarily lock the account if necessary, and guide you through the recovery process. Never share your login credentials with anyone.

Navigate to Account Settings → Responsible Gambling to find the full suite of limit controls: daily, weekly and monthly deposit limits, loss limits and session time limits. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it takes effect — this intentional delay gives you time to reconsider. All tools are free to use. Visit our Responsible Gambling page for full details.

Go to Account Settings → Responsible Gambling → Self-Exclusion and follow the confirmation steps. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line, including your registered email and preferred exclusion period. The minimum self-exclusion period is 6 months. Once activated, the exclusion cannot be reversed for that minimum period. Any real-money balance is returned to your verified payment method.